AI Sales & Customer Service

In development. Capstone: Fictional online-store support desk: 20 tickets, approved FAQ pack, response templates, test results and escalation map.

Coming soon. The plan is below. This course is not for sale yet.

What you get

6 short lessons, in order
Capstone
A quiz and project brief when the course is finished

Who it is for

H1 or readiness check

Tools

No paid tool is planned. A manual alternative will be included when the course is written.

Modules and outcomes

Organize customer knowledge

1. Approved FAQs and product facts — Build a source-of-truth knowledge pack.
2. Discovery notes and proposal outlines — Support sales without invented commitments.

Support and sales workflows

3. Ticket triage and escalation — Classify requests and route exceptions.
4. Follow-ups and CRM summaries — Preserve consent and accurate customer history.

Evaluate before launch

5. Hallucination, tone and sensitive data — Create and score a support evaluation set.
6. Refund and outbound boundaries — Document an auditable support SOP.

Project

Fictional online-store support desk: 20 tickets, approved FAQ pack, response templates, test results and escalation map.

Completion

8 questions, target 7/8; test-set rubric requires factual policy grounding. Unapproved sends, financial promises and privacy failures require revision.